Product Support Service Associate
Posted on :
04-11-2022
Employer Active
1 Vacancy
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Job Description
- Responsible for availability of Middle East application services, both for Front and back office services.
- Ensure business application systems are developed, maintained,
- and supported in order to achieve efficient and effective delivery of services.
- Manage application configuration and upgrades, problem analysis and resolution for complex application problems, engaging vendors and L3 support teams as required.
- Manage application projects providing technical and project management input as required.
- Improve application functionality and performance and provide suggestions for system and business improvements.
- Manage relationships with vendors and outsourced suppliers for local applications.
- Develop procedures and documentation for application support and build application support model and documentation.
- Maintain the Application support team SLAs.
- System configuration, scripting and user admin according to application needs.
- Delivery of management reports on application and system performance.
- Support creation of end user training documentation and arrange third party training.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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