Coordinate the activities of technical solution team members to meet contract obligations, ensuring that full life cycle delivery costs are within the service level agreement.
Proactively identify potential issues and drive resolution to avoid customer impact; facilitating continuous improvement.
Build and sustain effective communications with all partners and cross-functional teams, maximising the customer experience and relationships
Develop strategic account growth plan along with sales and Global Services SMEs, identifying and pursuing potential sales opportunities
Maintain awareness of all service matters and manage customer during high priority escalations.
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