Account Manager

PGLS is looking for a hands on active Account Manager. We are expanding our language service offers in the Minnesota market!

Duties/Responsibilities:

Ownership of the overall business relationship with clients

Explain and propose pricing and produce quotes

Act as first line escalation path to clients for production and delivery issues

Develop and run customer quality business reviews

Grow the business organically within important accounts

Lead project kickoff meetings including Operations Team

Produce quality leads to generate new prospects and new business opportunities

Maintain comprehensive, accurate, and up-to-date information in HubSpot

Achieve rapport with potential customers

Guide qualified leads through the sales process to close the sale

Make sales calls and perform in-person and online presentations and demonstrations

Re-engage sales with dormant customers

Manage and maintain excellent client relations, working as liaison between client and production

Communicate regularly with clients to ensure satisfaction with service and product quality

Participate in client visits and conferences to maintain relationships and gain new sales and leads

Prepare sales and activity reports as required by Sales & Language Services leadership

In addition, you work together with interdisciplinary teams (such as product management, marketing, implementation and others).

75% Farmer 25% Hunter

Requirements

Main Requirements Include:

Works well independently and as part of a team

Adept at prospecting with proven sales and revenue growth

Excellent customer service and negotiation skills

Excellent verbal and written communication skills

Engaging personality, comfortable meeting new people, extroverted

Ability to work productively and reliably in a remote environment with little direct supervision

Excellent computer skills, including MS Office and hubspot

Attention to detail, completing multiple or repetitive tasks

Commitment to accuracy and quality while meeting goals and deadlines

Understand the industries, companies, and roles that our company serves

High energy, enthusiasm, and professionalism

Self-motivated and self-directed

Bachelor s Degree or equivalent

3+ years of professional B2B sales and account management experience

Sales experience in the healthcare, life sciences, government, technology, or marketing communications industries

Experience in the interpreting industry

Benefits

PGLS has a wide variety of benefit offerings including Health, Dental, 401k, Vision, Pet Insurance, PTO, Paid Holidays, and flexible work schedule.

Main Requirements Include: Works well independently and as part of a team Adept at prospecting with proven sales and revenue growth Excellent customer service and negotiation skills Excellent verbal and written communication skills Engaging personality, comfortable meeting new people, extroverted Ability to work productively and reliably in a remote environment with little direct supervision Excellent computer skills, including MS Office and hubspot Attention to detail, completing multiple or repetitive tasks Commitment to accuracy and quality while meeting goals and deadlines Understand the industries, companies, and roles that our company serves High energy, enthusiasm, and professionalism Self-motivated and self-directed Bachelor s Degree or equivalent 3+ years of professional B2B sales and account management experience Sales experience in the healthcare, life sciences, government, technology, or marketing communications industries Experience in the interpreting industry