Collections Supervisor

One of our clients, a Shared Service Company is looking for aCollections Supervisor.

The Supervisor is a key member of the Collections Team, reporting directly to the Collections Manager. The person in this role is responsible for leading all the operational aspects of the team, being the first escalation point for internal and external customers and tracking, evaluating and correcting the operational performance of the Collections Analysts.

Requirements

Duties & responsibilities

• Engage and supervise the collections team under their scope.
  
• Ensure high-quality interactions with internal and external customers.
  
• Responsible for managing the performance of the team in terms of cash collection, aging ratios and dispute resolution.
  
• Support their manager with annual review processes.
  
• Ensure a high level of employee engagement on their team.
  
• Partner with customer facing teams, building strong relationships with both internal and external customers.
  
• Coordinate with other Invoice to Cash team leads to ensure strong working relationships and well-defined handoffs between teams.
  
• Provide regular updates of KPI s, analysis and trends
  

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Qualifications

• At least 2-3 years of relevant experience as Team Lead or Supervisor of business-to-business collections teams.
  
• At least 6-8 years of overall experience in the Shared Services environment or with multinational companies
  
• Demonstrated ability to perform consistently under varying business pressure as well as ability to adapt to a quickly changing environment
  
• Computer or technical knowledge
  
• Effective problem-solving skills
  

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Education and special trainings

• University degree in Business Administration, Finance, Accounting, or other related areas is preferred.
  
• Fluent spoken and written English; other language is a plus
  
• Intermediate to advanced skills on the MS Office Suite
  
• SAP, Oracle and Getpaid systems knowledge is a big plus
  

Benefits

Benefits

• Health
  
• Vision (to cover emergencies)
  
• Dental (to cover emergencies)
  
• Long-term disability insurance
  
• Health insurance
  
• Subsidized food program (breakfast and lunch), while working on site
  
• Transport (to specific routes)
  
• Solidarity Association (5%)
  
• Psychology Assistance
  
• Birthday-Holiday
  
• PTO and 4 wellbeing days
  

Duties & responsibilities Engage and supervise the collections team under their scope. Ensure high-quality interactions with internal and external customers. Responsible for managing the performance of the team in terms of cash collection, aging ratios and dispute resolution. Support their manager with annual review processes. Ensure a high level of employee engagement on their team. Partner with customer facing teams, building strong relationships with both internal and external customers. Coordinate with other Invoice to Cash team leads to ensure strong working relationships and well-defined handoffs between teams. Provide regular updates of KPI s, analysis and trends Qualifications At least 2-3 years of relevant experience as Team Lead or Supervisor of business-to-business collections teams. At least 6-8 years of overall experience in the Shared Services environment or with multinational companies Demonstrated ability to perform consistently under varying business pressure as well as ability to adapt to a quickly changing environment Computer or technical knowledge Effective problem-solving skills Education and special trainings University degree in Business Administration, Finance, Accounting, or other related areas is preferred. Fluent spoken and written English; other language is a plus Intermediate to advanced skills on the MS Office Suite SAP, Oracle and Getpaid systems knowledge is a big plus