Design, implement and own the IT Service Management (ITSM) processes and strategically drive their adoption and ITSM cultural transformation within the organization
Produce and maintain all required policies, processes and procedures documentation related to Change Management, Incident Management, Problem Management, Service Request Management
Develop and implement an overall ITSM training strategy and plan
Lead the technical implementation of the ITSM tool and closely collaborate with the vendor to ensure all requirements and implementation best practices are successfully met
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