Optimized the overall customer experience through extensive customer service training as well as worked closely with all departments within the hotel including Housekeeping, Food Serviced, and Sales.
Mentored, coached and trained several new team members
Identified inefficiencies and made recommendations for process improvements.
Answer daily telephone calls, take detailed messages, sort and distribute resident parcels and mail, and accept/record package deliveries in a timely manner
Ensure safety of the building, lobby, and all common areas, and report occurrences or concerns
Enforce building policies and procedures outlined in desk manual and precisely log all building activities
Respond to all emergency situations by alerting management, following safety precautions, and accurately documenting through a daily log
Assist management in resident activities and attend all required meetings and court appearances
Ensure that front desk is adequately staffed by effectively communicating with on-call staff as needed
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