Sales Business Intelligence Manager
Posted on :
21-10-2022
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Jobs by Experience
5+ years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Posted on :
21-10-2022
Job Description
This is a remote position.
About the Client:
Once upon a time, local businesses could attract customers through advertising and word of mouth. But today consumers choose businesses based on online reputation and digital experiences. The modern marketer must deliver exceptional experiences that create repeat customers, and they need a platform that can do this at scale. Local businesses often struggle to overcome the complexity and inefficiencies that come from using multiple applications to manage and optimize their marketing and customer experience operations. They often find that their use of fragmented point solutions keeps them from achieving true customer insights - and from acting upon them in real time.
This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 90,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.
Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo and in 2021, our CEO and Co-founder was named 2021 EY Entrepreneur of the Year. Birdeye is backed by the who s who of Silicon Valley Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, and World Innovation Lab - and recently closed a $60 million Series funding round led by Accel-KKR, a leading technology-focused investment firm.
Job Summary:
You will be the analytics & insights business partner for Birdeye's dynamic global Sales team. Through your quantitative aptitude and problem-solving skills, you will be directly (and indirectly) involved in many strategic, tactical, and operational decision-making. You will ensure all performance metrics are measured and updated. You will also work on "ad-hoc analysis", basically analysis that is configured to a specific purpose or problem to solve.
Responsibilities:
- Be the trusted analytics & insights business partner to the Sales leadership team, delivering high-impact data-driven analyses and reporting that explains the past, present, and future state of the business.
- Performance tracking, reporting, and analyses of new product launches, performance by sales segment or channels, identifying meaningful product correlations that drive sales, and informing territory alignment.
- Deliver analytics support in relation to sales quota setting and track performance to goals.
- Develop various forecasting, trend analysis, sales projections, and resource/capacity models for sales and marketing.
- Build, maintain, update and optimize critical dashboards for key business stakeholders in marketing and sales
- Champion broad organizational adoption of data and business intelligence tools; develop the analytics framework to support a culture of data-driven decision-making across the sales organization.
- Actively participate in cross-functional projects designed to ensure data quality.
- Provide technical assistance and cross-training to other team members
Requirements
- BS or MS in a business-related or quantitative field (Economics, Math, Statistics, Engineering, or equivalent)
- 5+ years experience in consulting, data science, analytics, or equivalent
- Exceptional quantitative, analytical, and problem-solving skills with the ability to draw insights and recommendations from the analysis and present proposals to internal stakeholders.
- Advanced MS Excel required (experience in SQL desired); Experience in data visualization (PowerBI, Tableau, etc); Experience with Salesforce.
- Excellent communication skills; this role requires regular interaction with executives and team leads from across the company.
- Ability to manage multiple projects simultaneously against tight deadlines
- Self-starter, reliable team player with strong initiative and the ability to thrive in high-intensity, rapidly changing environment
- Experience working with a SaaS organization will be preferred
- Must have Fiber Optic internet with at least 25 Mbps bandwidth
- Must have a backup desktop or laptop with the latest OS
- Must be able to work from 11PM-8AM
Benefits
WHAT WE OFFER:
Great Place to Work-Certified Company
Premium HMO
Holistic employee experience
Permanent work from home
Rewards and incentives
Monthly engagement activities
Career advancement opportunities
Paid referral program
BS or MS in a business-related or quantitative field (Economics, Math, Statistics, Engineering, or equivalent) 5+ years experience in consulting, data science, analytics, or equivalent Exceptional quantitative, analytical, and problem-solving skills with the ability to draw insights and recommendations from the analysis and present proposals to internal stakeholders. Advanced MS Excel required (experience in SQL desired); Experience in data visualization (PowerBI, Tableau, etc); Experience with Salesforce. Excellent communication skills; this role requires regular interaction with executives and team leads from across the company. Ability to manage multiple projects simultaneously against tight deadlines Self-starter, reliable team player with strong initiative and the ability to thrive in high-intensity, rapidly changing environment Experience working with a SaaS organization will be preferred Must have Fiber Optic internet with at least 25 Mbps bandwidth Must have a backup desktop or laptop with the latest OS Must be able to work from 11PM-8AM
Employment Type
Full Time
Key Skills
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