Service Now Administrator

Vous cherchez un poste incroyable distance avec des collaborateurs canadiens?

6temik est une firme qui aide les entreprises cro tre et se d ployer l international.Nous sommes la recherche dunService Now Administrator.

Vous serez appel (e)s travailler de fa on d di eaupr sd un de nos partenaires canadiens partir du Maroc. Notre client est un chef de file mondial qui cr e des avions novateurs qui r volutionnent l industrie. Leurs produits et services offrent des exp riences de transport de classe mondiale qui tablissent de nouvelles normes en mati re de confort des passagers, defficacit nerg tique, de fiabilit et de s curit . C est une organisation mondiale ax e sur la collaboration et lesprit d quipe.

Rejoindre 6temik c est b n ficier:

• D opportunit s sans limites
  
• De collaborer d velopper un centre d excellence
  
• De travailler avec des sp cialistes au Canada
  
• Une approche humaine du travail en mettant de l avant le d veloppement personnel et professionnel
  
• Des salaires concurrentiels;
  
• Retraite avec cotisation de lemployeur;
  
• Un programme d assurances collectives;
  
• Une quipe de travail d vou e et formidable;
  
• Une culture dentreprise ax e sur le d veloppement de chacun;
  

• Respond to and manage all ServiceNow issues including troubleshooting ServiceNow upgrades, patching, and release management.
  
• Develop, design, configure, test and deployment of new/enhancements of the application including but not limited to, modules, workflows, catalog requests, scripts, reporting, data imports, custom scripting, third-party software integrations, user interface and other ServiceNow platform component.
  
• Produce detailed documentation and required training on all relevant work.
  
• Be responsible to maintain up-to-date documentation related to the application administration and configuration. Document and support technical architectures that are clearly understood by other architects, developers, and testers.
  
• Manage ServiceNow instances, including the data management, table maintenance, overall security of the platform, configuring Service Level Agreements, developing workflows, business rules, UI pages, UI actions, UI policies, catalog items etc. and updates of all other existing solutions requiring revisions.
  
• Be responsible for Data Import process & migration.
  
• Be responsible for On-going technical support for the ServiceNow system & user training.
  
• Create & Maintain ServiceNow Reports, Saved Searches & Dashboards.
  
• Design and architect ServiceNow CMDB and Discovery Jobs.
  
• Act as an administrator for all ITSM modules.
  
• Implement platform upgrades, application upgrades, review skipped changes, coordinate testing with stakeholders, and maintain data between ServiceNow and external systems.
  

Profil

As our ideal candidate,

• You have 3+ years of Hands on experience implementing and supporting ITSM and ITOM suites, including strong skills in Discovery.
  
• You have 3+ years of hands-on experience in System Definition, Business Rules, Menus, UI/Forms, UI Actions, Content Management, Imports, Transform Maps, Web Services (SOAP, REST, including cross-browser compatibility), and Notifications (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.).
  
• You have ServiceNow Fundamentals and Administrator Certification.
  
• You have a University degree in Computer Information Systems, Management Information Systems, Computer Science or equivalent.
  
• You have excellent communication skills and a strong personal commitment to quality service.
  
• You have ability to organize work as a project and work across multiple projects.