Create and implement methods to guarantee that guests have a great experience that exceeds guest satisfaction expectations
Collaborate with front office, food and beverage, and other department heads to ensure that operations are running smoothly
Maintain complete knowledge of the hotel's inner workings, including room rates, rooms operations, hotel policies, availability, and profitability strategies
Conduct revenue management audits for all department budgets, including purchase journals, expenditures, capital requests, labor, and present reports to general manager
Incorporate guest satisfaction into staff meetings, with a focus on coming up with new methods to enhance performance over time
Coordinate with human resources to interview, hire, and train hotel operations staff to ensure that all departments run well
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