Ensuring that all employees are performing their duties efficiently and effectively, including monitoring their performance using metrics such as quality of work, productivity, customer satisfaction levels, absenteeism rates, etc.
Establishing and maintaining relationships with clients by providing them with information about new products and services, marketing promotions, or special events
Providing training to new employees on division policies and procedures
Managing staff schedules to ensure that there are enough employees on duty at all times to meet customer demand
Maintaining employee records including hiring, firing, and discipline actions
Overseeing the daily operations of an establishment such as a hotel, restaurant, or retail store
Developing long-term strategic plans for their division in order to meet company goals
Managing the financial performance of their department by creating budgets, monitoring expenses, and generating reports
Supervising guest services staff in order to ensure that all clients receive prompt attention to their needs
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