The main responsibilities of the Hotel Manager include, but are not limited to, the following:
Manage the cost effective and efficient operation of the hotel in order to maximize guest satisfaction, employee engagement and satisfaction.
Actively participate in the strategic planning and ongoing development of the hotel, including revenue forecasting, ensuring the delivery of our environment commitments, overseeing the health, safety and security of our guests and colleagues.
Lead and support all departments in the achievement of their financial and operational targets via effective organizational development, policy and procedural development, and appropriate colleague training activities, thus ensuring our shareholders receive their return on investment.
Clearly demonstrate to guests and colleagues a commitment to service excellence through the effective implementation and delivery of Swissôtel Hotels & Resorts Core Standards at all times.
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