Provide and dispatch immediate actions to all guest concerns. Ensure follow-up of action is completed with-in the quoted time. Work with related departments to ensure efficiency in meeting guests needs. Promotes hotel services and amenities to encourage an exceptional resort experience. Work in a non-supervised environment and take ownership for independent decisions made in the best interest of the guest’s experience. Able to contribute to a team environment by assisting co-workers in all departments related to the call center. And ensuring the attention to detail is recorded with each guest’s issue. Handling all wakeup call requests 24/7 Handling the main hotel Fax 24/7 Handling emergency call’s and calling the hotel doctor when needed 24/7
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