Computer Support Associate

Overview:

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is the brand name of Deere & Company, an American corporation that manufactures agricultural machinery, heavy equipment, forestry machinery, diesel engines, drivetrains used in heavy equipment, and lawn care equipment.

Position: Computer Support Associate

Location: Waterloo LA 50703

Duration: 36 Months

Job Type: Contract

Work Type: Onsite

Job Description:

• Provides basic day-to-day operational support for a computing environment (computer center, unit computing, a community of users, et c.), following established procedures, in order to contribute to the smooth running of that environment.

• Support activities require some technical background while being strongly administrative in nature. Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix.

TYPICAL EXAMPLES:

• management of onsite desktop hardware, software troubleshooting, printer hardware management, and smart hands support for the server / network teams.

• Proves support for conference rooms, asset lifecycle management, and computer deployments for unit customers.

Additional Information:

• There is a weekend On-Call rotation that these positions will be a part of

• OT is possible

• Metatarsals are required on the first day

• Some travel between Waterloo area locations is possible

• Manager looking for local candidates

Job Description:

• Provide onsite deskside Tier 2 support to the Waterloo IA location through performing the following duties

Job Duties:

• Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix.

TYPICAL EXAMPLES:

• imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.

• Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.

• Responsible for effective e-mail communications and ability to create and maintain basic documents/records:

TYPICAL EXAMPLES:

• contact lists --process logs

• problem incidence reports

• customer information updates

• exterior ship orders

• inventory, maintenance or other service records

• handling standard facilities administration requests

• Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.

• Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.

• Applies some technical knowledge in the support of processes or operations

TYPICAL EXAMPLES:

• understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.

Job Requirements:

• Knowledge of computing and networking concepts and fundamentals

• Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.

• Knowledge of computer security policies and a general overall knowledge of computer security concepts.

• 1 year or more IT experience preferred, but recent college graduates will be considered

Education Requirements:

• Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent

TekWissen Group is an equal opportunity/affirmative action Employer (m/f/d/v) supporting workforce diversity.