Solution Architect

Responsibilities

• Understand and drive end-to-end technical troubleshooting in customer network.
• Analyze customer technology, lead in problems isolation.
• Work with global recovery team during emergency handling and crisis management.
• Develop technical presentations for complex root cause analysis (RCAs).
• Lead and execute MA initiatives and tactical program follow up.
• Critical GOLS tracking and assessment.
• Presales technical support (3pp offer, cost estimate).
• Build a productive work environment built on strong collaboration and cooperation across MMEA and Globally (MA SAs/Global/PDU).
• Work closely with CU S&R head, SDM and domain manager to build support model.
• Lead technical activities of Project to Support handover.
• Participate in knowledge transfer, documentation, and information sharing. Stay abreast of new technology/technical areas and share information about solution to enable customer competence build.
• Fulfil with domain manager to acquire the right competence to BSS domain