Build and maintain long term sustainable relationships with customers
Relentlessly seeking to understand customer's needs, requirements and ambitions in order to offer solutions, which will create value for the Customer and enable Nestlé to out compete.
Express externally facing plan in Supply Chain Joint Business Plans regularly and jointly reviewed at Top to Top meetings by SC Directors of both organizations.
Deliver the differentiated Nestle Customer Experience by delivering a consistent, commercially accretive experience to Customers.
Organizing and/or participating in customer satisfaction surveys to gather insight on performance and drive market action plans.
Looking for benchmarking opportunities with peer companies and industry bodies.
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