Receptionist and Telephone Operator
Posted on :
30-09-2024
Employer Active
1 Vacancy
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Jobs by Experience
Not Mentionedyears
Monthly Salary
Not Disclosed
Salary Not Disclosed
Nationality
Any Nationality
Gender
N/A
Vacancy
1 Vacancy
Posted on :
30-09-2024
Job Description
- Supervise and coordinate the daily activities of the telephone operators, ensuring timely and efficient handling of calls.
- Monitor call performance and quality, providing feedback and training to operators as needed.
- Develop and implement telephone service standards and procedures to improve efficiency and customer satisfaction.
- Handle escalated customer inquiries and resolve issues in a professional and timely manner.
- Maintain accurate records of call volume, performance metrics, and operator schedules.
Employment Type
Full-time
Company Industry
Department / Functional Area
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