Coordinates with customers to ensure equipment is operational
Sets-up and operates VTC equipment
Establishes end to end secure and non-secure connectivity to support conferences
Establishes proper cable connection and routing to various Audio/Video and communication links
Adjusts sound and light levels for optimum performance of equipment and comfort of customers
Troubleshoots VTC and connectivity problems with local and distant end technical control facilities and help-desks to restore communication and resolve poor reception/transmission issues
Troubleshoots equipment; configures modems and data timing and transfer rates
Resolves connectivity problems with technical personnel
Performs weekly maintenance on all associated VTC equipment
Operates, administers, and maintains the VTC Bridge. Required to manipulate the bridge to provide technical support for all VTC circuits attached
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