Program Management

Responsibilities:

• Acts as the single point of contact during the project for all aspects of the engagement.
Ensures a strong and seamless relationship by maintaining communications about the project to the team:
sales, customers and delivery personnel.
• Responsible for the delivery of the project plan, the detailed Statement of Work (SOW) scope and Services Proposal content developed for the customer based upon customer requirements and environment architecture.
• Define and manage overall project risks and take corrective action in a proactive manner to mitigate those risks
• Direct and monitor work efforts on a daily basis, identify resource needs, perform quality review; and escalate functional, quality, timeline issues appropriately.
• Provide clear and timely communication regarding the status of the project – schedule, budget, progress to date, risks etc.
• to relevant stakeholders (customers, management, and sales)
• Follows the project management methodology and ensure that projects adhere to the defined methodology and stage gate process
• Drive continuous improvement of project processes – methodology, templates, best practices etc.
based on lessons learned from projects