Digital Experience Executive
Posted on :
03-10-2022
Employer Active
1 Vacancy
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Job Description
- Research products user experience and usability to understand pain points in the customer journey of different personas.
- Research customer insights to define and prioritize experience requirements and opportunities for improvement.
- Conduct analysis of daily/monthly customer interactions and identify drop-off points to thoroughly understand consumer behavior.
- Conduct gap analysis for products’ features to achieve feature parity across all products.
- Collaborate with product team and other stakeholders to ideate creative solutions that addresses customers’ pain points.
- Deliver data-driven recommendations around how to increase traffic, conversion, and key usability metrics of Aramex digital products and services.
- Be part of iterative ideation and prototyping (e.g., design thinking) process to engage customers and employees in the co-creation of enhanced or innovative experiences.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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