CALL CENTER SUPERVISOR
Posted on :
03-10-2022
Employer Active
1 Vacancy
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Jobs by Experience
3 - 0 years
Monthly Salary
KWD 1 - 100
Nationality
Any Nationality
Gender
N/A
Vacancy
1 Vacancy
Posted on :
03-10-2022
Job Description
- - Implement the department’s policies and set processes and ensure adherence to the regulatory policies in order to achieve the department’s objectives.
- - Monitor service calls and observe Call Centre Staff demeanor, technical accuracy, and conformity to company policies
- - Act as a source of information and answer Call Centre Staff questions, assign tasks, follow up and give instructions as necessary.
- - Perform other duties, as assigned, such as updating databases, coordinating activities related to repair and maintenance of equipment, ordering materials and supplies, etc.
- - Perform other duties related to the job as assigned by the Direct Manager.
- - Coordinate with IT in maintaining the correct recorded announcement menus and make changes as necessary based on the time of day, day of the week, or holidays.
- - Coordinate with the Customer Service Manager for all received complaints through the call center and follow up to resolve these complaints with the customers and obtain their satisfaction
- - Conduct annual performance appraisals of subordinates to review their performance during the performance period.
- - Ensure training & development initiatives of subordinates are successfully delivered and provide feedback to the direct manager
- - Prepare and submit progress reports that cover Contact Center activities for the Direct Manager, as requested.
- - Prepare reports related to Contact Center activities such as statistical information about patient enrolment, patients’ complaints, site visits, monthly status reports, etc. and submit them to the Direct Manager.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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