Provide routine technical support in the management of networks, software, hardware, configurations, and architectures.
Troubleshoots system hardware and software issues.
Trains end users on the proper use of hardware and software.
Performs basic software installations and upgrades to operating systems and layered software packages.
Monitors and tunes systems to achieve optimum performance levels.
Ensures workstation/server data integrity by implementing standard software and hardware solutions.
Ensure data/media recoverability by following a schedule of system backups and database archive operations.
Conducts basic hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines.
Ensures that performance and security of computers meet the needs of network users.
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