Defines qualitative and quantitative annual targets for service.
Derives or prepares suitable measures to achieve and control these targets.
Implements and pushes through the measures relating to SME, service loyalty and parts, accessories, as well as guaranteeing a high quality of customer care.
Organizes/monitors and evaluates internal service key figures in the retailer.
Analyses the service market potential and its level of exploitation.
Performs and evaluates regional market and competition studies for the Service area.
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