Supports the smooth running of the sales department, where all aspects of the hotel’s pro-active sales initiatives are delivered and total revenue maximised
Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
Delivers on plans and objectives where sales initiatives & hotel targets are achieved
Supervises the sales team fostering a culture of growth, development and performance within the department
Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained
Builds and maintains effective working relationships with all key stakeholders
Reviews and scrutinizes the business performance, providing recommendations that will drive financial performance
Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required
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