Support Client Support Team in daily production support activities and provide transfer of knowledge of the ControllerView (CV) application
Assist Client with researching / investigating of reported defects / issues and performance issues
Manage conversation with Client’s business and IT teams in order to understand in Adenza solutions issues and address concerns back to Adenza product team
Have access to Client’s Environment in order to help with investigations, make sure sufficient information is attached in Adenza Jiras
Manage conversations with Adenza support team through JIRA or regular support calls when it comes to Jira analysis and prioritisation
Educate the Client’s CV Support Team on how to onboard updates for the reports solutions in scope
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