CUSTOMER INQUIRY ADVISOR
Posted on :
25-09-2022
Employer Active
1 Vacancy
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Jobs by Experience
0 - 2 years
Monthly Salary
KWD 1 - 100
Nationality
Any Nationality
Gender
N/A
Vacancy
1 Vacancy
Posted on :
25-09-2022
Job Description
- Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner
- Ensure that a high level of professional rapport is developed and maintained with all customers
- You will administer implementation of contact center plans and programs
- You will execute inbound/ outbound phone calls, emails and web based chats/instant messaging to handle customer inquiries, orders, service requirements and complaints.
- You will achieve sales, service and customer satisfaction targets and delivery high quality of service
- You will handle customer queries generated on telephone; emails and web based chats/instant messaging, clarify issues and solve problems for customers
- You will keep self-updated on company's products and services
- You will gather relevant information to respond to customer inquiries related to organizational products/ services
- You will highlight issues for better development and administration of contact center processes and systems
- You will apply day-to-day standard organizational procedures and processes within contact center
- You will develop a network of contacts to build up relationships and strengthen the organizational, product and market knowledge
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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