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You will be updated with latest job alerts via emailPosition Relocation Consultant / Client Servicing Associates - Mumbai
Desired Profile A graduate with 5-6years experience in the Hospitality/service industry. Must possess excellent English communication skills. Must have good excel and word operating skills
JOB DESCRIPTION
Client communication
Reply to clients queries via email /phone in a timely and orderly fashion.
Ensure compliance & regulations of policies with all RMC/ Clients companies
Coordinating with various departments & external vendors.
Prepare itineraries with vendors.
Make appointments with various schools, hospitals, clubs, etc for the clients.
Monitor, track and report the entire program until closure.
Timely follow-up with the clients/vendors on emails/calls
Prepare daily and weekly reports.
Maintain internal MIS and Trackers
Conduct Programs
Conduct Mobility Operations
Execute delivery of all relocation services, including; relocation policy counseling, Move management City orientation, home search, School search assistance, temporary accommodation, immigration & household goods transportation
Responsible for delivery of services in accordance to IOS service policy. Identify and implement process and suggest improvements related to relocation service delivery
Ensure compliance & regulations of policies and processes of all RMC/ Clients companies.
Act as a point of escalation and resolution of issues that arise on a case by case basis
Serve as a single point of accountability for the day to day operations - coordinating with IOS team and ensure client satisfaction.
Achieve operational targets
Optimise costs and contribute in driving revenue
MIS & Documentation
Follow up and ensure updation of Relotracker
Collation of weekly reports
Follow up for case closures and maintaining the weekly /monthly MIS for the same.
Preparation of client related reports
Maintain the database of appreciation and escalations
Document weekly reviews
Inter-Department
Co-ordination
Interact with Finance and seek updates on the invoices for closed cases
Interact with relevant aligned services (P & M, Car rental. Immigration or Temp accommodation) as per requirement
About client- & industry
relocations business since 1994 and has constantly endeavored to provide top-notch end-to-end relocation solutions to expatriates moving across the world.
Skills :
Full Time