Contact Center Agent, Inbound
Posted on :
19-09-2022
Employer Active
1 Vacancy
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Jobs by Experience
0 - 0 years
Monthly Salary
KWD 123 - 123
Nationality
Any Nationality
Gender
N/A
Vacancy
1 Vacancy
Posted on :
19-09-2022
Job Description
- Listen to customer orders attentively and tag them in the system without errors.
- Ensure customer commitments are met within the designated time frame by entering/updating customer orders on a timely basis in transit /designated systems.
- Inform the customers of the available products to facilitate the upsell and cross-sell of these products.
- Receive customer complaints, and tag them into the transight /available e-systems.
- Deal with angry callers and upset customers effectively and transfer them to relevant designated authorities.
- Receive customer inquiries and transfer them to the concerned person/unit as required.
- Escalate customer issues to the relevant designated authorities.
- Provide customers with product and service information.
- Maintain customer database through timely updates as required by the system.
- Record all customer calls in the MIS without errors.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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