IP Core & Cloud Domain Manager

About this opportunity!

The IPCC Domain Manager reports to the IP, Core and Cloud (IPCC) Domain Head in MMEA S&R IPCC. The Domain Manager will be responsible for approximately 20 engineers who specialize in IP and Cloud Competence, however functionally the DM will only be responsible for the IPR, IPS and IPWorks competence areas. In addition to LM responsibility, the Domain Manager will also oversee Portfolio and 5GC service readiness so prior Program and Transformation Management experience will be a bonus.
What you will do

Support Portfolio Readiness. Ensure the team readiness to deliver ENI and NWS. For the customers where these services are sold, capture the incremental value being delivered through these services.
5GC Service Readiness. MMEA has signed thirteen 5G commercial contracts. Ensure that IPCC S&R team is ready to support with the right processes, competence and 3PP rules of engagements in place.
Operational Performance. Track and monitor the Domain Performance. Work with all stakeholders to drive improvements.
Competence Management. Ensure plans are in place for all IP resources aligned with current and future support demands. Oversee the execution of these plans and report them on a regular basis.
Escalation Management. Customer Networks never sleep. Be available at all times to manage an emergency/crisis situation. Have access to engineers working in a balanced rosta who can be pulled in to support the emergency situation outside of working hours. Ensure Domain Head is kept up to date with timely updates on the situation.
Serviceability. Work with the BA to drive serviceability in IPCC. Capture improvement areas across all competence areas within IPCC and represent our product enhancement needs towards BCSS.
Innovation and Automation. Promote a culture of innovation in the team. Encourage new ideas, process improvements, reusing best practices etc. Use Automation to enable the team to execute speedily.
Inter-working with other Service Lines. Work with the OCC and BNEW teams including MS where necessary to handle day to day work.
Retaining and attracting talent. Attract the best IP and Cloud engineers in the team. Ensure the existing team have access to the perfect environment so that they are able to give their best to Ericsson in a supported and balanced manner.
Demand forecasting. Provide the number of hours required from each leg of Support. This will allow us to maintain the right size of the team and also give input to GE on our demands.
You will bring

Education: M.SC, MBA or equivalent through experience
Min years of experience: 10
Domain experience: IP. Core and Cloud experience will be a bonus. Program Management or Transformation Management experience is desirable.
Deep understanding of Service Delivery process, models, and strategy
Knowledge of the sales process
Customer and market insight
Excellent Social and communication skills
Financial acumen and skills
Formulating strategies and concepts
Adhering to principles and values
Leading, supervising, and responding to change in a high pace environment.
Why join Ericsson?

At Ericsson, youll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whats possible. To build never seen before solutions to some of the worlds toughest problems. Youll be challenged, but you wont be alone. Youll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
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Req ID: 680328