Provide support to users with non-secure internet protocol routing network (NIPRNET or NIPR), or stand-alone AIS or communications systems issues including baselining systems.
Serves as a single point of contact for user status inquiry and serves as a liaison within the organization for information systems problem management.
Install new versions, updates, service packs, or replacement parts for all supported ASG-KU equipment. Ability to operate, maintain, and upgrade all ASG-KU Automation Data Processing Equipment (ADPE), currently consisting of servers, PC systems, laptops, printers, DSN
phones, and small peripheral items to include KVM switches, CAC readers, etc.
Disassemble, inspect, repair, test, and repair PC systems and printers to motherboard or control board level.
Provide initial evaluation and recommendation to user who submitted the trouble ticket within 3 working days of receipt of item.
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