Customer Service Representative

Responsibilities:

Analyze, research and resolve problems and discrepancies related to member accounts/loans

Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications

Counsel current and prospective members about Navy Federals products and services

Ensure cash and other negotiable instruments are handled properly

Identify opportunities to cross service products and increase product penetration

Perform platform-banking functions

Understand and comply with federal and other regulations relating to financial products and services

May assist with Branch Office vault opening, closing and balancing procedures

May serve as a Branch Office and/or ATM vault custodian

Perform other duties as assigned

Requirements

Qualifications:

Ability to work independently and in a team environment

Working knowledge of savings and checking products, accounts and services

Effective active listening skills to accurately respond to inquiries and account requests

Effective organizational, planning and time management skills

Effective research, analytical, and problem solving skills

Skill building effective relationships through rapport, trust, diplomacy and tact

Exercising initiative and using good judgment to make sound decisions

Maintaining composure in a high production and changing environment

Navigating multiple screens and PC applications and adapting to new technologies

Skill performing mathematical calculations and working accurately with numbers

Effective verbal and written communication skills

Experience in member/customer service preferably in a call center, retail banking or financial institution

Desired - Experience in working in a credit union environment.