Solving tickets escalated by the L2 team by identifying the root cause and delivering a permanent solution to issues
Providing ad-hoc, hands-on support on issues raised directly by customers
Acting as an extension of the customer’s development team to fix issues in the customer’s codebase in addition to those on the EngineYard platform
Delivering great customer experiences consistently, ensuring that customers want to continue using the EngineYard platform
Employment Type
Remote
Company Industry
IT - Software Services
Department / Functional Area
Software Development / Application Development (IT Software)
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