Reservation Agent
Posted on :
10-09-2022
Employer Active
1 Vacancy
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Jobs by Experience
0 - 0 years
Monthly Salary
KWD 123 - 123
Nationality
Any Nationality
Gender
N/A
Vacancy
1 Vacancy
Posted on :
10-09-2022
Job Description
- Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions.
- Capture sales for incoming calls related to room, spa, restaurant reservations and in-room dining requests. Accurately coordinate details of each reservation or request.
- Run daily reports for department, operational departments, Sales & Marketing, General Manager, and Department Head.
- Manage the general reservations and guest communication e-mail inboxes.
- Accepts and delivers mobile instant messages, wake-up calls, messages and facsimiles in a timely manner.
- Handle guest complaints in accordance with Four Seasons policy.
- Contact guests to communication and obtain pre-arrival information.
- Confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations.
- Run appropriate reports checking for special requests or those requiring procedural actions, hard block key room assignments, inform Manager of any reservation requiring Special Attention.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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