Develop training sessions that satisfy identified operational needs and evaluate such training through detailed follow up.
Carry out effective training on a range of subjects, with a focus on Guest Service, co-facilitation of task trainer workshops, other front line colleague training activities, as required, and business unit orientations.
Regularly monitor the effectiveness of departmental training, audit and follow up departmental training records.
Ensure that proper evaluation is regularly carried out of training courses held to assist in tracking of course effectiveness.
Create customized training programs as per the business needs, including the development of leadership programs, including coaching and mentoring, to ensure the identification of high performers and the development of a strong leadership pipeline.
To oversee and support the Director of Human Resources in the performance review and individual development plans.
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