Customer Service Representative

Duties:

Respond to customer queries on phone or via WhatsApp

Attend to customers in studio

Provide information provided to customers/ FAQs

Process orders and payment (preparing invoices, taking correct requirements)

Quality check of final product before/while packing orders

Arrange delivery (Qatar/Abroad)

Coordinate with DHL and/or Aramex for all matters (booking pick-up, tracking shipment)

Manage customer database (names/phone numbers/address/sizes, etc)

Book appointments and provide quotations

Coordinate between production, customers and the accounts team for orders to be processed

correctly and on time as well as for processing payment

Keep track of payment and delivery dates for customers

Deal with any customer complaints and inform management for more serious issues

Keeping track of orders received via the website and forwarding them to the production team

efficiently

Requirements

Inventory:

Keep track of inventory (and updating the website accordingly)

Inform the secretarial staff when we are low on fabric and material

Cash Handling and Invoicing:

Receive orders and payment from customers

Handover daily cash payments to accounts

Coordinate with the accounts department for processing invoices and payment

Pricing and costing:

Assist the team in pricing for new collections and items

Keep track of costing for all new collections and collaborations

Database:

Manage and update a complete database of all the collections, look-books and items in stock

Manage and update the customer contact list (for events, promotions, etc)

Coordination:

Coordination with production department to process orders

Coordination with accounts department to process payments and dues

Oversee the production cycle to update and inform customers of any delays or unavailability of items

Inform and update the clients about the status of orders or any delays

Teamwork:

Provide complete support to the executive secretary during busy times or her absence

Provide regular updates to the CEO and Supervisor on any assigned/delegated tasks

Inventory: Keep track of inventory (and updating the website accordingly) Inform the secretarial staff when we are low on fabric and material Cash Handling and Invoicing: Receive orders and payment from customers Handover daily cash payments to accounts Coordinate with the accounts department for processing invoices and payment Pricing and costing: Assist the team in pricing for new collections and items Keep track of costing for all new collections and collaborations Database: Manage and update a complete database of all the collections, look-books and items in stock Manage and update the customer contact list (for events, promotions, etc) Coordination: Coordination with production department to process orders Coordination with accounts department to process payments and dues Oversee the production cycle to update and inform customers of any delays or unavailability of items Inform and update the clients about the status of orders or any delays Teamwork: Provide complete support to the executive secretary during busy times or her absence Provide regular updates to the CEO and Supervisor on any assigned/delegated tasks