Systems Support Specialist Lead
Posted on :
26-08-2022
Employer Active
1 Vacancy
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Jobs by Experience
0 - 0 years
Monthly Salary
KWD 123 - 123
Nationality
Any Nationality
Gender
N/A
Vacancy
1 Vacancy
Posted on :
26-08-2022
Job Description
- This position description is subject to change at any time as needed to meet the requirements of the program or company.
- Provides and ensures quality Help Desk support to users with non-secure internet protocol routing network (NIPRNET or NIPR), SIPRNET, stand-alone AIS or communications systems issues.
- Uses work order system to initiate, update, and track all user generated work orders.
- Serves as a single point of contact for user status inquiry and serves as a liaison within the organization for information systems problem management.
- Lead and support all personnel of the Automation Support Dept (ASD).
- Ensures the escalation and monitoring of complex technical issues using the Remedy Ticket System, email, or by telephone.
- Provides guidance to junior personnel for technical issues regarding software, hardware, and network problem solutions.
- Ensure application of Information Assurance practices and procedure within the computing environment.
Employment Type
Full Time
Company Industry
Department / Functional Area
System Administration / Network Administration / Security (IT Software)
Key Skills
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