Senior Airport Services Agent
Posted on :
26-08-2022
Employer Active
1 Vacancy
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Job Description
- Display excellent motivational leadership, delegation and mentoring in-order to facilitate customer satisfaction. Strive with your team to avoid complaints and earn compliments.
Support, coach, empower, develop and motivate all team members, and peers, to build morale and ensure excellent discipline and grooming standards. - Be a Role Model for this. Encourage friendly and professional multi cultural work environment.
- Encourage team members and peers to come-up with bright ideas and generate Service Improvement Feedback (SIF). Be a role model for this.
- Identify and meet the standard and special service requirements of the passenger at check-in, transfer desk, special services and boarding gates by adhering to the set service standards and procedures so that the passengers are handled in a friendly and efficient
- Manage GHA staff and functions effectively as per the SLA.
- Have a good rapport with all the agencies in the airport to ensure EK operations are smooth and endeavor to get the best support from the agencies.
- Raise appropriate reports as per EKAS SOP and manage communications with all operational departments as required.
- Ensure and monitor that all pre-flight / post flight activities are completed in all aspsects as per EKAS SOP and in line with PSM.
- Adhere to the internal operating boarding procedures by ensuring that laid down boarding priorities, announcements, hand baggage removal, regular staff briefing and stationary/equipment availability before the flight.
- Post the flight ensure flight coupon reconciliation and head count confirmation in order to assist the smooth process of a safe and on time departure of EK flights in order to achieve EK standards and customer satisfaction.
- Liaising with Dispatchers, hub control, SAT team and duty officer on duty with regards to any operational issues during the flight boarding.
Check-in - Leads a team of Airport Services Agents (ASA) and GHA on all issues relating to check-in.
- Monitor, guide and advice team members to ensure that superior customer service levels are upheld and assist the process of ensuring the safe and on-time departure of EK flights as SOP processes.
- Analyse trends which are noted at the check-in area and highlight such trends to higher management where applicable so that appropriate action can be initiated with suggested recommendations.
- Conduct shift briefings with team members to ensure that EK SOP?s are strictly adhered to. Use these briefings to raise awareness levels among team members in an effort to minimise discrepancies and possible customer complaints and maximise customer satisfaction
Employment Type
Full Time
Department / Functional Area
Key Skills
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