Helpdesk Coordinator
Posted on :
21-08-2022
Employer Active
1 Vacancy
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Jobs by Experience
3 - 0 years
Monthly Salary
SAR 6000 - 10000
Nationality
Any Nationality
Gender
N/A
Vacancy
1 Vacancy
Posted on :
21-08-2022
Job Description
- To act as a single point of contact for Business Systems help desk at Head Office, coordinate and ensure the service delivery to the business.
- Some Areas of responsibility:
- Call Centre Management - Receive, Register, Allocate, Follow-up, Escalate, Close and Report.
- Inform Customers of planned and unplanned outages.
- Spares Management - Co-ordinate with engineers and maintain required Spares.
- Report security incidents as per the Information Security Incident Management procedure.
- Ensured availability at help desk extension to take all the calls internal or external during working hours
Employment Type
Full Time
Department / Functional Area
Key Skills
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