Real Estate Licensed Client Care
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1-3 years
Not Disclosed
Salary Not Disclosed
Job Description
About the Career Opportunity:
Are you an outgoing people person who loves assisting clients during one of the biggest financial investments in their lives? Are you an energetic go-getter who enjoys having a variety of tasks on daily basis? Do you like tackling projects and meeting new people while representing an amazing employer? Do you enjoy learning about best business practices and being an integral part of the company s success?
If the answer is Yes, we want you!
About the Team:
Our growing team is what makes the business so successful! It is presently led by a sales leader who is ranked one of the top producers regionally and nationally.
Our goal is to continue the culture of growth through teamwork and to give talented and driven individuals on our team an opportunity to shine and hone their existing skills as well as to developed new ones.
Responsibilities:
Provide best-in-class client service by helping clients with any questions they may have about the process of buying or selling their homes through inbound calls, chats and email
Provide continued support by staying in constant communication with the client
Recommend services and providers based on carefully selected preferred partner list
Research business best practices and stay innovative
Problem Solve - analyze and find solutions to client problems in a friendly and proactive way
Partner with agents to select or curate individualized gifts for clients and deliver if needed
Carefully record interactions with clients into the CRM
Other duties will be assigned as needed
Qualifications:
Excellent organization and multi-tasking skills
Natural people and customer service skills
Ability to easily make positive connections with vendors and partners on behalf of the employer
Must be tech-savvy and comfortable learning various software programs
Ability to prioritize own workload and handle competing deadlines
College degree preferred and 2-3 years experience in office administration
Familiarity with marketing automation is an asset
Knowledge of various industry related trades considered an asset
Good knowledge of the Vancouver area is an asset
Previous experience working for a small business is a string asset
Must have access to own vehicle and a valid driver s license
What You'll Bring to This Role: Ability to fluently communicate in English Must be an administrative ninja - someone who derives pleasure from crossing their T s and dotting their I s. All around proactive and positive attitude Ability to troubleshoot independently and find solutions An interest in working within a digital world with particular attention to technology trends, an openness to learning new tools and adapting how you work A demonstrated commitment to offering value to our clients and providing a truly memorable and high level of customer service that will keep our clients returning for years to come Relevant experience in customer service, administration or applicable transferable skills Extensive technical knowledge in Google Suite (Drive, Gmail, Sheets, Docs) Excellent time management, organization, task prioritization and problem-solving skills
Employment Type
Full Time
