Social Media Moderator

Job Description

• Reply all inquiries on social media channels.
• Tranlsate FAQs and support in website.
• Create contents on posts.
• Support in organizing, promoting internal events.
• Photograph events and create event orders.
• Social media moderator should respond to all given social media accounts professionally and on time while making sure to adhere to that brand and audience strategies.
• Creating a great customer experience and loyalty.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Job Requirements

• Good knowledge of graphics programs, photoshop, and Illustrator premiere.
• Mass communication Graduates are preferred.
• Good knowledge of using professional cameras (Pictures and videos)
• Multitasking –Handle multiple conversations from different channels at once
• Friendly, professional, and positive attitude.
• Proficient communication, analytic/decision making, and human relation skills.
• Content creator.
• Good knowledge of google analytics.