Manage operations and maintenance of the respective network and it’s associated elements guided by the objectives of maintaining constant availability, optimal functionality and performance.
Manage controlling the scope of outsourcing contracts within remit of supervision to ensure that MNS vendors deliver a quality service as per the stipulated SLAs/KPIs.
Guide fault management activities (incl. testing, diagnosing and repairing the network in case of faults) in order to ensure short response times as per the agreed targets and customer satisfaction and centricity.
Plan and implement routine maintenance of the network and network elements as directed to ensure availability targets are achieved.
Participate in defining engineering approaches, and in planning and scheduling works of the outsourced vendors, Offer recommendations in selecting best practice engineering techniques for all nodes in the respective network elements.
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