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You will be updated with latest job alerts via email0 - 0 years
KWD 123 - 123
Any Nationality
N/A
1 Vacancy
-Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
-Answering agent questions regarding best practices or difficult calls.
-Identifying operational issues and suggesting possible improvements.
-Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
-Preparing reports and analyzing data to assist management as they determine call center goals.
-Working with other supervisors and management team members to support agents and maximize customer satisfaction.
Full Time