Motor - Assistant Claims Assessor

Job Description

Ensuring fairness, effectiveness and promptness in claims processing, complete documentation and files as well as adherence to standards and procedures. Assessing the validity of claims according to product type and associated policy terms and conditions Handle enquiries from policy holders and brokers and maintain excellent levels of customer service according to stipulated service level agreement Accepting claims within authority limits and referring to the Motor Claims Manager in all claims in excess of authority limits, ensuring maximum fairness in claims assessment and settlement.
Ensuring effective follow-up on documents and data required to maintain accurate reserves and finalize outstanding claims within acceptable TAT Ensuring continuous self-development to keep up to date with the knowledge needed for effective performance. Keeping up to date with company’s standards, policies, procedures and authority limits needed for the implementation of responsibilities.
Promote compliance with best practice for all aspect of claims assessment including salvage handing and follow up on legal cases as required Promote high standards of file maintenance