The Service Desk Engineer isresponsible for onsite service and support needs for our customers. This relates to all technology, including workstations, servers, printers, networks, and vendor specific hardware and software.
- IT Support relating to technical issues involving Microsoft’s core business applications and operating systems
- Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
- Implement and support disaster recovery solutions
- Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
- Remote access solution implementation and support: VPN, Terminal Services, and Citrix
- System documentation maintenance and review in ConnectWise
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
- Desktop/laptop deployments
- Improve customer service, perception, and satisfaction
- Perform related duties as assigned by supervisor
- Maintain compliance with all company policies and procedures