CALL CENTER AGENT
Posted on :
28-07-2022
Employer Active
1 Vacancy
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Jobs by Experience
3 - 4 years
Monthly Salary
KWD 1 - 100
Nationality
Any Nationality
Gender
N/A
Vacancy
1 Vacancy
Posted on :
28-07-2022
Job Description
- Receive and process calls from all customers and other external / internal parties in a professional manner.
- Respond to customers’ requests and enquiries thro related to different topics in order to ensure the best quality of customer service.
- Apply proper telephone etiquette in an effort to build and retain a loyal customer base.
- Attend to calls in a timely manner, and reduce waiting time to the minimum amount of time possible.
- Advice potential customers with detailed information and recommend alternatives in case of customer uncertainty.
- Update and maintain complete received calls and outgoing call records in the system.
- Comply with quality assurance requirements to enhance the quality of services provided by the Call Center Department and increase customers’ satisfaction.
- Respond to and ensure prompt resolution of all customers’ complaints within the stipulated timelines, in order to maintain customer satisfaction.
- Assist in recording, tracking and recognizing customer’s complaint trends and keep a detailed record of this information in order to minimize the recorded issues in the future transactions.
- Perform ad-hoc and other duties related to the job as assigned by the Direct Manager.
Employment Type
Full Time
Department / Functional Area
Key Skills
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