Be part of the Front Office areas such as Front Desk, Fairmont President Club Desk, Airline, Groups, Rooms Controlling, Club Executive Lounge and Lobby Greeting.
Assist guests with check in and checkout, other cashiering duties.
Give a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards.
Be efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions.
Handling guests' mails and messages, and answering phone calls.
Meet, greet, room and send VIPs.
Attend daily briefings and relevant departmental and interdepartmental meetings.
Ensure the safety, security and loss control policies and procedures are compiled with at the front counter and back office area.
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