Compliance Technical Manager

ABOUT THE RESPONSIBILITIES

• Work directly with Managed services teams to maintain ongoing compliance process specific to SOC2 (Type 2) & PCI certifications and audits

• Provide direct technical support of customer environment to mitigate non-conformities

• Work with global Managed services organization to develop and deploy appropriate technical processes and controls around requisite trust principals

• Support recurring internal and external audits of OEMs customer environment to maintain audit compliance and/or certification

• Develop and provide recurring communication for OEMs leadership regarding audit compliancy and/or certification status

• Identify and address areas of improvement within customer’s control environment to ensure ongoing compliance / continuous improvement

SKILLS & COMPETENCIES

• Technical background supporting UC and CC application environments

• Familiar working within complex multi-vendor network environments, including cloud environments utilizing VMware, Amazon Web Services, IBM Bluemix/Cloud, etc.

• Prior experience working in and overseeing project and/or program management

• Independent worker comfortable working within/across multidisciplinary/multinational teams

• Focused on working towards customer outcomes despite imperfect information

• Strong background in Microsoft Office suite (Word, Excel, PowerPoint)

EDUCATION/QUALIFICATION

• Bachelors degree in Computer Science or commensurate work experience

• Experience working directly with UC/CC products

• Experience working within complex network/cloud environments (VMware, Amazon Web Services, IBM Bluemix/Cloud, etc.) – certifications a plus

Job Requirements

• Direct technical experience supporting multiple OEMs UC and CC application environments

• Demonstrated experience working across multi-vendor cloud environments – VMware, Amazon Web Services, IBM Bluemix/cloud, etc.

• Familiarity developing and maintaining compliance processes across large services organizations

• Experience directly managing process compliance with SOC2 Type 2, PCI, and/or HPIAA certifications

• Demonstrated capability of working directly with customers & stakeholders within service delivery environment

• Experience directly managing ongoing service projects/programs

• Demonstrated team player with proven history of working across diverse organizations.