Sr. Officer - Key Account Customer Care
Posted on :
22-07-2022
Employer Active
1 Vacancy
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Job Description
Receive inquiries from the members regarding their membership.
- Online claim submission through Bupa Arabia Channels or submit the claim in-person in with the original documents to claim department in Bupa Arabia head offices.
- Provide proper follow up for ongoing and pending inquiries.
- Check the Pre-Authorization status follow-up with Pre-Auth Team to provide the needed information for members.
- Receive, validate and submit the client’s complaints to the proper channels.
- Provide the clients with the product benefits and coverage information. Aligning with other internal department to reach excellent customer satisfaction by completing timely transactions and answer the client inquires.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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