Act as the Global system administrator (SME) for Freshdesk configuration for all customers, (existing & new) ensuring that First Time Right principles are delivered
Act as Global configuration & implementation resource for new customers & internal teams, generating solutions that meet customer requirements within the capabilities of the Query Management Tools
Manage Power BI reporting & insights generation for Query Management activity
Develop and own continual review of documentation related to Query Management systems eg User Guides, Training material, QMS documentation etc
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