Greet all guests in the lobby in a warm and professional manner, make them feel welcome and anticipate their needs before they arise
Recognize all returning and VIP guests, and welcome them back
Escort all guests checking in to their accommodations following hotel procedure. Inform them about all hotel and guest room features, hotel facilities, and emergency procedures
Assist guests with their luggage and acknowledge them by name
Deliver the morning newspapers to each occupied guest room
Make deliveries to guest rooms as instructed
Store and retrieve luggage and other objects for guests
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