MEMBERSHIP COORDINATOR
Posted on :
16-07-2022
Employer Active
1 Vacancy
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Jobs by Experience
2 - 3 years
Monthly Salary
KWD 1 - 100
Nationality
Any Nationality
Gender
N/A
Vacancy
1 Vacancy
Posted on :
16-07-2022
Job Description
- Enter all members' data in the system immediately and accurately
- Update the members' profiles in the system with any changes of status
- Handle membership enquiries from outside and other departments of the Hotel
- Spearhead and be actively involved inthe membership retention program
- Prepare renewal letters for members and ensure to send them promptly
- Follow up on all renewal membership to maintain the number of current members
- Prepare and invoice for members when required
- Ensure the membership pack is given to new and renewed members
- Ensure membership information at the reception are all up to date
- Keep member filesup to date and ensure confidentiality of each
- Monitor if members are satisfied to facilities and services in the club
- Participate in any schedules, training and development programs
- Provide friendly, courteous and professional service at all times
- Ensure that relationships with colleagues are good, maximizing team spirit and cooperation for the good of the Department and the Hotel
- Check all incoming mails and make the necessary follow up with relevant department / person in the Hotel
- Have a thorough knowledge of services and products of the Hotel
- Prepare membership cards for the new members
- Dealing with members concerns and service recovery as required
- Update all the team about the membership targets and current status on a regular basis in the briefings
- Upsell thefitness classes and activities
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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